A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
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Janelle Barlow
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

Janelle Barlow with Tony Hsieh, Claus Møller

287 pages • first pub 1996 (editions)

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