Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems (Cahps) by Donna O. Farley, Julie a. Brown, Denise D. Quigley

Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems (Cahps)

Donna O. Farley, Julie a. Brown, Denise D. Quigley

78 pages • missing pub info (editions)

nonfiction business economics health medium-paced
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Describes the process whereby RAND worked with health plans to identify the specific issues of concern to them about the usability of the Consumer Assessment of Healthcare Providers and Systems (CAHPS]) results for quality-improvement actions. Ini...

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