Employee Ambassadorship: Optimizing Customer-Centric Behavior from the Inside-Out and Outside-In by Michael W. Lowenstein

Employee Ambassadorship: Optimizing Customer-Centric Behavior from the Inside-Out and Outside-In

Michael W. Lowenstein

219 pages • missing pub info (editions)

nonfiction business economics informative medium-paced
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Description

There have been a number of professional and academic studies, in multiple industries, linking employee attitudes and behaviors with the value customers perceive in their experiences. Through targeted research, and resultant training, communicatio...

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