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314 pages • first pub 2001 (editions)
ISBN/UID: 9781280350979
Format: Digital
Language: English
Publisher: Jossey-Bass
Publication date: 16 February 2001
Description
Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and maki...
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314 pages • first pub 2001 (editions)
ISBN/UID: 9781280350979
Format: Digital
Language: English
Publisher: Jossey-Bass
Publication date: 16 February 2001
Description
Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and maki...
Community Reviews
Content Warnings